Location: Algiers
Sector: Telecommunications
Availability: ASAP
Job Context
The Support Engineer provides advanced technical support for telecom platforms and services. The role focuses on resolving complex incidents, ensuring service continuity, and supporting escalation processes within a high-availability telecom environment.
Key Responsibilities
- Handle L2 / L3 incidents and perform advanced troubleshooting
- Analyze system logs, alarms, and application/network behavior
- Support incident escalation and coordinate resolution with engineering teams
- Ensure timely restoration of services and minimize downtime
- Maintain and update technical documentation and knowledge base
- Contribute to continuous improvement of support processes
Candidate Profile
- Minimum 5+ years of experience in telecom support environments
- Strong experience in technical troubleshooting and incident management
- Good understanding of telecom systems and operational processes
- Strong analytical and problem-solving mindset
Technical Skills
- Linux operating system (administration & troubleshooting basics)
- Network diagnostics and performance analysis
- Telecom service troubleshooting (platforms, services, connectivity)
- Ticketing systems (incident tracking and management tools)
- Log analysis and root cause identification
Soft Skills
- Strong analytical thinking and attention to detail
- Ability to work under pressure in critical environments
- Good communication and escalation management skills
- Team collaboration and knowledge sharing mindset
- Structured and methodical approach to problem solving
Work Environment
- Telecom operations/support environment
- Interaction with NOC, engineering, and field teams
- Potential shift-based or on-call support depending on operations needs