Location : Algeria
Sector: Telecommunications
Availability: Immediately
Context
Within telecom field operations, the FSO Manager is accountable for the end-to-end execution of on-site activities related to network rollout, integration, and maintenance.
The role is focused on driving operational efficiency in the field, ensuring service delivery commitments are met, and maintaining high levels of customer satisfaction. Acting as a key operational leader, the FSO Manager coordinates field teams, manages resources, and ensures that all site activities are delivered safely, on time, and in line with contractual and quality standards.
Missions & Responsibilities
Field Operations Management
- Lead and oversee all field activities related to installation, integration, and maintenance of telecom sites
- Ensure smooth execution of operations across multiple sites while meeting delivery timelines
- Coordinate field teams and subcontractors to guarantee efficient on-site performance
Service Delivery & Performance
- Monitor operational KPIs and drive continuous improvement in service delivery
- Ensure all activities are performed in line with agreed service levels and customer expectations
- Identify performance gaps and implement corrective actions when needed
Team Leadership & Coordination
- Manage, coach, and support field teams to maximize productivity and engagement
- Allocate resources effectively based on project needs and priorities
- Foster a performance-driven and accountable team environment
Planning & Resource Management
- Plan and forecast workforce and operational needs to support project execution
- Optimize resource utilization to ensure efficiency and cost control
- Align field operations with overall project planning and timelines
Quality, Safety & Compliance
- Ensure full compliance with health, safety, and environmental standards across all field activities
- Maintain high quality of service delivery in line with company and client requirements
- Ensure teams follow established processes, tools, and best practices
Financial & Operational Control
- Monitor operational costs and contribute to budget control and profitability
- Support financial tracking of field activities and ensure efficient cost management
- Contribute to risk management and business continuity planning
Stakeholder Management
- Act as the main point of contact for customers on operational matters
- Collaborate with internal departments to ensure alignment and smooth execution
- Build strong relationships with clients and partners to support long-term business success
Profile Requirements
Experience & Background
- 10+ years of experience in telecommunications, including significant exposure to field operations
- Minimum 2–4 years in a leadership role managing teams and operations
- Strong background in network deployment, integration, or maintenance environments
Technical & Operational Expertise
- Solid understanding of telecom site installation, commissioning, and field service activities
- Good knowledge of service delivery models and operational frameworks
- Ability to manage complex field operations across multiple sites
Leadership & Management Skills
- Proven ability to lead teams, delegate effectively, and drive performance
- Strong decision-making skills with a hands-on and solution-oriented approach
- Ability to operate with urgency and manage priorities in a dynamic environment
Business & Customer Focus
- Strong customer orientation with the ability to manage expectations and deliver results
- Good business awareness with understanding of operational and financial impacts
- Ability to identify opportunities for improvement and drive operational efficiency
Communication & Interpersonal Skills
- Strong communication, negotiation, and presentation skills
- Ability to build relationships and collaborate across teams and stakeholders
- Comfortable working in an international and multicultural environment
Personal Attributes
- Proactive, adaptable, and results-driven
- Resilient and able to perform under pressure
- Team-oriented with a supportive and collaborative mindset