Enterprise Service Management (ESM) goes far beyond IT. It also includes the digitization and automation of related functions such as human resources, security, finance, and CRM, with a focus on end-to-end customer experience.
-The emergence of cloud and digital services, combined with existing traditional services, creates complexity in the IT value chain, particularly with the advent of hybrid models. This complexity needs to be managed to create value for both clients and the company. This is where we come in.
-By applying SIAM governance methods and principles, a structured plan for digitizing and automating processes across IT and related business functions can be put in place to manage this added complexity. This approach extends value chains beyond IT to your business.
ServiceNow is the “platform of platforms” that integrates this flow, offering a consumer-centric user experience
Modernize your services to get the most out of your business.
Our Expertise
-Digital SIAM (Service Integration and Management)
-Unlock the full potential of your supplier ecosystem with our Digital Service Integration and Management (SIAM) solutions and achieve end-to-end customer satisfaction.
-Our service offering can accelerate your digital transformation and create value by delivering a dynamic service portfolio, helping you regain control over suppliers, creating an integrated plug-and-play supplier model, and providing a modern user experience.
-Our expertise in service integration and management ensures a coherent, complete, and continuous transformation of your digital ecosystem, protecting you from the disruptions that may arise.
-Enterprise Service Management (ESM) on NOW
-Service excellence for your clients and your organization.
PROJECTTECH’s ESM on NOW offering is primarily based on ServiceNow, which helps businesses improve all business processes at every level, including customer service management (CSM), human resources service management (HRSM), security operations (SecOps), finance, business service management (BSM), IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM).
-Why are we so fast and reliable?
Because we have deep expertise and extensive experience with managed cloud services, as well as strong alliances with major enterprise management providers. We leverage a standardized, proven methodology, advanced automation techniques, and solution accelerators.
Intelligent People Operations
-Enhance the value of your HR function by providing a seamless employee experience.
Our Intelligent People Operations offering places your employees at the center of your HR strategy. Through ServiceNow’s HR service delivery application, our solution transforms your HR function into one that offers an improved employee experience, cost reduction, greater productivity, and enhanced resource efficiency.